Refund Policy

Simple: 30 days on every plan(the one-off scan, and the Intelligence and Pipeline plans on monthly or annual billing), valid as long as you haven't uploaded a connections list during that time.

The one condition

The product's work happens the moment you upload your Connections.csv and the analysis runs. Once you've uploaded a list at least once, on any plan, the fee is earned and the refund window closes. Until then, 30 days, no questions asked.

How to get a refund

Email support@connectioncleanup.com from the address you purchased with, within 30 days of purchase. We process refunds within 5 business days; the money returns via your original payment method (Stripe's timelines apply, typically 5 to 10 business days to appear on your statement).

Subscription renewals

The same rule applies to each monthly or annual renewal charge: 30 days from the renewal date, valid if you haven't uploaded a list during that billing period. You can cancel future renewals any time in the Stripe billing portal; the plan stays active until the end of the period you paid for.

Outside the policy

If something is broken or you feel shortchanged, email us anyway. We'd rather fix it than argue.